About the Hosts

Tim Cole
Chief Customer Officer
Jacob Roberson
Senior Director, Business Development

Loyalty and growth only come when the end-customers of our clients are thriving.  Thriving only comes when the touchpoints and solutions we create together elevate the daily experience of the end-customers we jointly serve.  Tim leads us on this path to shared success and growth.

A strong communicator and collaborator, Jacob works incredibly hard to ensure that both the client and end-customer perspectives are thoughtfully incorporated into each solution. His entrepreneurial passion is evident in how he continuously innovates and always seeks to carefully understand and solve the business opportunities at hand. 

What People said about Previous Webinars


@yourcompany Great webinar today. Very informative with lots of good takeaways.


Most useful webinar I think I have ever attended. Thank you! @yourcompany 

Love @yourcompany webinars. Well done with useful info and opportunities to ask questions. Very impressed.

About The Webinar

For most health plans, member enrollment and its related activities represent an annualized cycle of planned chaos. Many organizations freeze their other operational activities from November to Mid-January just so they can fully concentrate on enrollment-related activities, giving well-functioning competitors a 20% head start each year on addressing other important initiatives.

Learn How to Break the Cycle of Planned Chaos

In this webinar, our team reviews several key initiatives that health plans can take to realize significant savings in time and resources while significantly increasing member satisfaction.
Watch the Webinar

Taming the Chaos: Creating a Better Framework for the Enrollment Journey

For health plans, the annual member enrollment process is complex and far more disruptive than it should be. Learn how to tame the chaos in this informative webinar.